Blog Archives

Enhancing Your Employee’s Life-Cycle Experience To Achieve Peak Performance

In today’s tight labor market with historic levels of low unemployment throughout the U.S., it is imperative for businesses to hire the best people – and keep them! But how do you do that when so few people are looking

Posted in business, Change management, Coaching, Empowerment, Engagement, Executive Coaching, Family Business, Family Values, Leadership, Management, success Tagged with: , , , , , , , , , , ,

Putting the 70% Back into Learning & Development!

How often do your leadership and team development efforts stall out because you can’t settle on a day when everybody can get together for training? Or maybe you get stuck because your HR partner wants a full day of classroom

Posted in Development, Employee Development, employee engagement, Employee Morale, Empowerment, Executive Coach, Executive Coaching, Leadership, Learning Tagged with: , , , , ,

How Much is Developing Your Employees Worth?

I remember years ago when the cost of employee turnover was calculated to be 150% of an employee’s annual salary. That amount included any internal recruitment costs, external search fees, and hiring and on-boarding expenses as well as the simple

Posted in Best Practices, Employee Communications, Employee Development, Employee Morale, Employee Recognition, Employee Retention, Empowerment, Leadership, Talent Management, Uncategorized Tagged with: , , ,

Five Ways to Empower Your Employees &
Be a Better Leader

An important aspect of being a leader is the ability to identify your team members’ unique talents and then help them to shine. By bringing out the best in each of your employees, you will end up with a high-performing team that is loyal to

Posted in Employee Performance, Employee Recognition, Empowerment, Leadership Tagged with: ,

What a Performance Review Is – and What It Isn’t!

So what is performance? Performance is the results we get (the what) plus the behaviors that give us those results (the how). And why do we care about managing performance in organizations? It’s the only reliable way to assure our

Posted in Best Practices, employee engagement, Empowerment, HR, Human Resources, Leadership, Motivation, OD, Organization Development, Performance Assessment, Performance Management, Performance Review

Getting Our Employees to Think “My Company” Instead of “My Paycheck”

Just imagine what it would be like if everyone in your company related to your company as if it were his/her company too. What else could you accomplish if everyone didn’t just show up to collect a paycheck? How much

Posted in employee engagement, Employee Ownership, Employee Stock Ownership Plan, Empowerment, ESOP, Leadership, Open Book Management, organizational culture, Strategic Culture Change

Holy Cow! Zappos Influences a Whole City with Passion Groups and Sustained Change

In Part 1 of this blog series, I wrote about our tour of the Zappos’ facility in Henderson, Nevada and how we were influenced by the extraordinary culture and people we met.  Our host Jamie Naughton, Speaker of the House

Posted in Corporate Culture, customer service, employee engagement, Empowerment, Fun, Innovation, Jamie Naughton, Las Vegas, Passion Groups, Sustained Change, Tony Hsieh, values, Zappos

21st Century Management the Zappos Way

I’m feeling a bit out-of-date and stuffy today.  Last week, Plus Delta’s CEO Jeremy Lurey and I toured Zappos’ Headquarters in Henderson, Nevada just outside Las Vegas.  If I hadn’t been there to see it first hand, I would have

Posted in Corporate Culture, customer service, employee engagement, Empowerment, Fun, Innovation, Jamie Naughton, Las Vegas, Passion Groups, Tony Hsieh, values, Zappos

A Day of Culture

No this isn’t a story about opera or the performing arts. It’s not a story about the melting pot of America either. This is a story about great corporate culture! Yesterday, I took a break from all my normal work

Posted in customer service, employee engagement, Empowerment, Fun, values

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