Blog Archives

Holy Cow! Zappos Influences a Whole City with Passion Groups and Sustained Change

In Part 1 of this blog series, I wrote about our tour of the Zappos’ facility in Henderson, Nevada and how we were influenced by the extraordinary culture and people we met.  Our host Jamie Naughton, Speaker of the House

Posted in Corporate Culture, customer service, employee engagement, Empowerment, Fun, Innovation, Jamie Naughton, Las Vegas, Passion Groups, Sustained Change, Tony Hsieh, values, Zappos

21st Century Management the Zappos Way

I’m feeling a bit out-of-date and stuffy today.  Last week, Plus Delta’s CEO Jeremy Lurey and I toured Zappos’ Headquarters in Henderson, Nevada just outside Las Vegas.  If I hadn’t been there to see it first hand, I would have

Posted in Corporate Culture, customer service, employee engagement, Empowerment, Fun, Innovation, Jamie Naughton, Las Vegas, Passion Groups, Tony Hsieh, values, Zappos

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