Among the many hats I wear at my firm, I am head of sales and Chief Rainmaker. That doesn’t mean that I enjoy sales though. For many – myself included – that word “sales” has such a negative connotation…
Blog Archives
Don’t Mess With Texas Y’all!
I just spent three days in the glorious state of Texas last week visiting one of our favorite clients and meeting with a few of our consulting partners. While those meetings were all successful and I’m glad I had a…
Posted in caring, Compassion, customer service, gratitude, hospitality, hospitals, Houston, Lubbock, Nickelback, people, Texas Tagged with: caring, compassion, customer service, gratitude, hospitality, hospitals, Houston, Lubbock, Nickelback, people, Texas
Leave Them Smiling and They’ll Keep Coming Back For More!
I suppose if I had ever attended a customer service training session in my life, I would have learned this a long time ago. The funny thing is that I’ve taught a few customer service training sessions over the years,…
Posted in Alice Cooper, customer service, Leadership, sacred encounters, Sheraton Universal Hotel, smiling, Training Tagged with: Alice Cooper, customer service, happiness, Leadership, sacred encounters, Sheraton Universal hotel, Smiling, training
Holy Cow! Zappos Influences a Whole City with Passion Groups and Sustained Change
In Part 1 of this blog series, I wrote about our tour of the Zappos’ facility in Henderson, Nevada and how we were influenced by the extraordinary culture and people we met. Our host Jamie Naughton, Speaker of the House…
21st Century Management the Zappos Way
I’m feeling a bit out-of-date and stuffy today. Last week, Plus Delta’s CEO Jeremy Lurey and I toured Zappos’ Headquarters in Henderson, Nevada just outside Las Vegas. If I hadn’t been there to see it first hand, I would have…
A Day of Culture
No this isn’t a story about opera or the performing arts. It’s not a story about the melting pot of America either. This is a story about great corporate culture! Yesterday, I took a break from all my normal work…
