Blog Archives

Six Best Practices for Merging Two Companies One Culture at a Time

These days, it seems merger integration and corporate consolidation continues to run rampant across most industries. As you have undoubtedly seen over the past few years, many of the smaller players and especially family businesses that once existed are no

Posted in Amazon.com, Best Practices, Continental Airlines, Corporate Consolidation, Cultural Due Diligence, Culture, Family Business, Golden Handcuffs, Merger, Merger Integration, Strategic Direction, Strategic Planning, Tony Hsieh, Transition, United Airlines, Vision, Zappos

Putting Fun Back into Your Work and Life à la Tony Hsieh

Life is too short to take it all so seriously. And last I checked, you only get to live this life once. There are no second chances or do-overs in life, so you need to create fun in all aspects

Posted in CEO Show, facebook, Fridays, Fun, Mondays, Stress Management, Tony Hsieh, Work/Life Balance, Zappos

Holy Cow! Zappos Influences a Whole City with Passion Groups and Sustained Change

In Part 1 of this blog series, I wrote about our tour of the Zappos’ facility in Henderson, Nevada and how we were influenced by the extraordinary culture and people we met.  Our host Jamie Naughton, Speaker of the House

Posted in Corporate Culture, customer service, employee engagement, Empowerment, Fun, Innovation, Jamie Naughton, Las Vegas, Passion Groups, Sustained Change, Tony Hsieh, values, Zappos

21st Century Management the Zappos Way

I’m feeling a bit out-of-date and stuffy today.  Last week, Plus Delta’s CEO Jeremy Lurey and I toured Zappos’ Headquarters in Henderson, Nevada just outside Las Vegas.  If I hadn’t been there to see it first hand, I would have

Posted in Corporate Culture, customer service, employee engagement, Empowerment, Fun, Innovation, Jamie Naughton, Las Vegas, Passion Groups, Tony Hsieh, values, Zappos

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