Blog Archives

Don’t Mess With Texas Y’all!

I just spent three days in the glorious state of Texas last week visiting one of our favorite clients and meeting with a few of our consulting partners. While those meetings were all successful and I’m glad I had a

Posted in caring, Compassion, customer service, gratitude, hospitality, hospitals, Houston, Lubbock, Nickelback, people, Texas Tagged with: , , , , , , , , , ,

Leave Them Smiling and They’ll Keep Coming Back For More!

I suppose if I had ever attended a customer service training session in my life, I would have learned this a long time ago. The funny thing is that I’ve taught a few customer service training sessions over the years,

Posted in Alice Cooper, customer service, Leadership, sacred encounters, Sheraton Universal Hotel, smiling, Training Tagged with: , , , , , , ,

Tony Hsieh of Zappos tells us about importance of customer service at Inc. Conference in DC

Another great speaker at the Inc. Conference in September was CEO Tony Hsieh. Tony came to talk with us about customer service. I decided to sit up straight and listen because this guy took a small-time internet company with

Posted in Events, OD Insights, trends, Workplace Policies Tagged with: , , , , , , , , , , ,

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