Blog Archives

Tony Hsieh of Zappos tells us about importance of customer service at Inc. Conference in DC

Another great speaker at the Inc. Conference in September was CEO Tony Hsieh. Tony came to talk with us about customer service. I decided to sit up straight and listen because this guy took a small-time internet company with

Posted in Events, OD Insights, trends, Workplace Policies Tagged with: , , , , , , , , , , ,

Customer Loyalty: The formula for success

Customer loyalty.  It’s critical in every business and every industry.  In the consulting service arena, it is often a “make or break” proposition for independent consultants, small firms, and even the large consulting houses. What creates customer loyalty?  Clearly, delivering

Posted in OD Insights, Workplace Policies Tagged with: , , , ,

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