Blog Archives

Tony Hsieh of Zappos tells us about importance of customer service at Inc. Conference in DC

Another great speaker at the Inc. Conference in September was Zappos.com CEO Tony Hsieh. Tony came to talk with us about customer service. I decided to sit up straight and listen because this guy took a small-time internet company with

Posted in Events, OD Insights, trends, Workplace Policies Tagged with: , , , , , , , , , , ,

OD: The Field of Organization Development Defined

What is OD? How is it defined, and is there one correct definition? I have been asked this several times over the years from various places including my family (my mom still isn’t quite sure what I do for a

Posted in OD Insights Tagged with: , ,

What do Microsoft, Jamba Juice, Oracle, and Plus Delta All Have in Common?

We are proud to announce that we are number 1498 on the list of 5000 fastest-growing private companies in America as rated by Inc. Magazine! The announcement was made in August that we had made the list by obtaining approximately

Posted in Events, trends Tagged with: , , , , , ,

Floating Above the Workforce Management Current with eworkforce as Your River Guide

Are you taking advantage of our bountiful rivers this summer? From plenty of rain this winter to the warm sunshine rays this spring, it is a once-a-decade magical opportunity! One of our client contacts who is a Director in a

Posted in Newsletter Features

Going Green: It’s Easier Than You May Think

“Going Green” is a hot topic on today’s business and political stages. This is because many organizations have realized that green business practices not only help the environment but also provide a competitive business advantage. Beyond that, the U.S. government

Posted in Newsletter Features

Getting on the Same Page with Leadership Retreats

Addressing today’s complex business challenges requires team collaboration and group involvement. As the old saying goes, “Two heads are better than one.” And with no end in sight with the global economic crisis, you probably need even more heads than

Posted in Newsletter Features

Feedback? Feed-Forward! The Gift That Keeps on Giving

At Plus Delta, we like to think of feedback more like “feed-forward.” You’ve seen the concept of “pay it forward” in movies and commercials over the years, and feedback can have the same effect. When offered with the right intention

Posted in Newsletter Features

Even Better If: Getting to the Next Level with Even Better Business Results

How many times have you said to yourself, “I know we could be even better…” but not known what to do to achieve those results? The problem for most people isn’t recognizing that there is a better way to do

Posted in Newsletter Features

Taking Your Organization from Strategy to Action: Planning Your Future from the Future

Whether your organization is large or small, strategic planning is critical to the success of your business. Even individual departments must create their own strategic plans to drive sustained business results. Whatever our size or scope, we need to plan

Posted in Newsletter Features

Designing Effective Organizations for Enhanced Business Results

An effective organization design can make or break your ability to achieve your business strategy. This is particularly true in today’s ever-changing environment. As a result, Plus Delta has seen a growing need for our clients to redesign their organizations

Posted in Newsletter Features

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