Are Web 2.0 and social networking technologies the next “great app” in the field of OD to enable self-organizing systems and to build better working relationships in the organization? If I were a betting man, I would bet that half…
Blog Archives
Are we Tour Guides or Expedition Specialists?
Last night, several of Plus Delta’s team members attended a reception hosted by Geoff Bellman in Seattle. It was designed to be a warm welcome to kickoff this year’s OD Network annual conference, and boy was it ever! The food…
Posted in Events, OD Insights, Workplace Policies Tagged with: Fijlstra, OD, OD Network, ODNetwork Conference, Organization Development, organizational culture, workplace, Workplace Policies, Wullings
Customer Loyalty: The formula for success
Customer loyalty. It’s critical in every business and every industry. In the consulting service arena, it is often a “make or break” proposition for independent consultants, small firms, and even the large consulting houses. What creates customer loyalty? Clearly, delivering…
Posted in OD Insights, Workplace Policies Tagged with: customer relationship, loyalty, OD, Organization Development, workplace
OD: The Field of Organization Development Defined
What is OD? How is it defined, and is there one correct definition? I have been asked this several times over the years from various places including my family (my mom still isn’t quite sure what I do for a…
