Blog Archives

Unlocking the Wealth Trapped Inside Your Business

Did you know only about 20% of all privately held companies offered for sale each year actually sell? And only around 30% of all family businesses in the U.S. successfully transition from their first to second generation. Maybe worse, 75%

Posted in Customer Engagement Tagged with: , , , , , , , , , , , , , , , , , ,

Moving from “What’s the Matter?” to “What Really Matters?”

I attended a conference for healthcare professionals recently, and one of the speakers, the CEO of a prominent health system, left a real impression on me. The session focused on customer engagement and how best to enhance the patient experience.

Posted in CEO, Critical Thinking, Customer Engagement, employee engagement, Healthcare, Organizational Assessment, Patient Experience, Performance Improvement, Performance Issues

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