Leadership & Team Development

 Administrative Team Uses Leadership Development Program as the Foundation for Enhanced Collaboration and Employee Performance

Company Profile:

  • Provider of global communications services to multinational organizations
  • Internal department of approximately 35 managers and staff responsible for the worldwide coordination of billing and contracts administration efforts

Business Challenge:

  • Senior management wanted to design and implement a customized management development and training program to foster stronger leaders and enhance existing leadership skills
  • Individual managers and supervisors were struggling to communicate effectively with each other and wanted to inspire improved employee performance across the department

Leadership Coaching and Team Development solutions provided include:

  • Performed developmental needs analysis to identify individual leadership strengths and potential areas for improvement
  • Designed and administered multi-rater Leadership Effectiveness survey to gather feedback from select personnel and other key stakeholders outside the department; Defined customized group learning program as a result
  • Conducted individual feedback sessions with each of the Administration Team members to review DiSC Classic profiles and individual Leadership Effectiveness survey results
  • Facilitated several Leadership Excellence workshops to help managers gain fundamental leadership skills; Provided one-on-one coaching and support to individual team members to reinforce group learnings
  • Developed additional learning programs for influencing others and using the DiSC Classic Profile as a model for multi-dimensional management to improve communications within the Administration Team and enhance overall skill development

Key Business Results:

  • Improved Administration Team collaboration and group work efforts by creating a culture for giving feedback and holding each other accountable for taking action
  • Developed stronger leaders across the department by enhancing soft skills, improving communications, and building stronger interpersonal relationships between team members

Client Success

"Jeremy has successfully coached several members of our leadership team this past year. Whether it was a high-poten;al leader transi;oning to the next level or leaders struggling in their current roles, he always brought out the best in them, consistently enabling them to achieve their full poten;al and deliver greater value to the Agency."
- Vice President, Human Resources