Another great speaker at the Inc. Conference in September was Zappos.com CEO Tony Hsieh. Tony came to talk with us about customer service. I decided to sit up straight and listen because this guy took a small-time internet company with…
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Tony Hsieh of Zappos tells us about importance of customer service at Inc. Conference in DC
Posted in Events, OD Insights, trends, Workplace Policies Tagged with: customer service, DC, Fastest growing companies, Inc, Inc 500/5000, Inc Awards, Inc Magazine, loyalty, Tony Hsieh, workplace, Workplace Policies, Zappos
Customer Loyalty: The formula for success
Customer loyalty. It’s critical in every business and every industry. In the consulting service arena, it is often a “make or break” proposition for independent consultants, small firms, and even the large consulting houses. What creates customer loyalty? Clearly, delivering…
Posted in OD Insights, Workplace Policies Tagged with: customer relationship, loyalty, OD, Organization Development, workplace
OD: The Field of Organization Development Defined
What is OD? How is it defined, and is there one correct definition? I have been asked this several times over the years from various places including my family (my mom still isn’t quite sure what I do for a…
