Blog Archives

Communication 101: Manage the Message Yourself or They’ll Do It For You!

Today’s organizations experience tremendous amounts of change. Whether these changes are prompted by the implementation of new technologies, the redesign of business-critical processes, or simply the introduction of different leadership practices, the people who are most impacted by these changes

Posted in Best Practices, Change Communications, Change management, Communications, Employee Communications, employee engagement, organizational change, Performance Improvement, Resistance, Stakeholder Management

Holy Cow! Zappos Influences a Whole City with Passion Groups and Sustained Change

In Part 1 of this blog series, I wrote about our tour of the Zappos’ facility in Henderson, Nevada and how we were influenced by the extraordinary culture and people we met.  Our host Jamie Naughton, Speaker of the House

Posted in Corporate Culture, customer service, employee engagement, Empowerment, Fun, Innovation, Jamie Naughton, Las Vegas, Passion Groups, Sustained Change, Tony Hsieh, values, Zappos

21st Century Management the Zappos Way

I’m feeling a bit out-of-date and stuffy today.  Last week, Plus Delta’s CEO Jeremy Lurey and I toured Zappos’ Headquarters in Henderson, Nevada just outside Las Vegas.  If I hadn’t been there to see it first hand, I would have

Posted in Corporate Culture, customer service, employee engagement, Empowerment, Fun, Innovation, Jamie Naughton, Las Vegas, Passion Groups, Tony Hsieh, values, Zappos

A Day of Culture

No this isn’t a story about opera or the performing arts. It’s not a story about the melting pot of America either. This is a story about great corporate culture! Yesterday, I took a break from all my normal work

Posted in customer service, employee engagement, Empowerment, Fun, values

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