Company profile:

• One of the largest health insurance companies in the state of California with 4,500 employees and $7.5B annual revenues
• A not-for-profit organization dedicated to providing Californians with access to high-quality health care at a reasonable price

Business challenge:

• A 30-year-old set of legacy systems containing multiple versions of non-standardized data contributed to significant manual process workarounds and the configuration of conflicting information
• The organization developed a centralized system and established new business practices to integrate multiple activities across the organization and required a dedicated change team to engage key stakeholders in the process and enhance user acceptance

Change management and organization design solutions provided include:

• Designed a comprehensive change management strategy and work plan to guide the initiative
• Developed a complete stakeholder engagement approach and supported project leadership in building commitment across all organization levels from executive sponsors to system and document users
• Performed business-critical organizational design work, including the creation of a brand new department and complete redesign of another, to establish effective support mechanisms for the toolset
• Led continuous communication planning and development activities; Delivered numerous project updates, meeting presentations, and website and video messages across the organization
• Conducted user readiness and adoption assessments to prepare managers and staff for the transition and monitor ongoing acceptance of the new toolset
• Designed and implemented several team effectiveness programs, including a Team Performance Survey and comprehensive lessons learned review processes, to enhance knowledge sharing and team performance

Key business results:

• Provided complete change management services and increased operational readiness throughout the project
• Enhanced stakeholder engagement and participation through strategic change communications programs
• Produced swift adoption of the new systems and business processes due to increased stakeholder involvement and enhanced focus on user acceptance

Plus Delta’s consultants did an excellent job of preparing our team to transition from project mode to operational readiness. We depended on them for – and received – successful change management, communications, and organizational design support throughout the deployment process.

- Director, Product Engineering

Organizational change can often be a frustrating and confusing time. Understandably, many employees are hesitant and weary about change. Conversely, the champions of these change efforts are often excited and energized about the changes and do not understand why the employees don’t feel the same way. In an effort to align everyone involved in the change process and achieve more successful results, we have created a simple checklist for you to use when your organization is undergoing any type of large-scale change.

The following list represents the key activities you need to perform during all of your change efforts. It also provides a sampling of the questions that lie beneath them.

Can Plus Delta help you improve performance through Positive Change^SM? To learn how you can produce positive changes in your organization, give us a call at +1 (310) 589-4600 or send an email to info@plusdelta.net

How do consultants collect the most accurate and timely data to best understand organizational climate and performance metrics? A time honored tool has consistently been to use surveys. And as useful as that data has always been, the methods available for collecting that data were typically slow and cumbersome.

Not so long ago, it would have taken more than 20 hours to distribute a typical paper-and-pencil survey and then to manually enter the data into spreadsheets for analysis. Today, technology allows a similar survey to be distributed via the Internet and data collected online in less than 2 hours. That’s a 1000% more productive use of your time.

Not only can you focus on other value added work for yourself and for your client, but you enable the organization to take more immediate – and meaningful – action steps on the findings of your surveys.

At Plus Delta Consulting, we’ll show you how to easily leverage these techniques to help you enhance your client relationships and grow your consulting practice. We recommend using an online survey tool called Question it^®. It’s highly intuitive – for easy application by almost anyone – and it’s entirely browser-based so it can be used virtually in any organizational environment. This technology allows Plus Delta to provide our clients, colleagues, and alliance partners with a totally secure survey solution that can be quickly customized and deployed for any organization.

With Plus Delta as your survey partner, we can enhance your existing services in 1 of 2 ways:

1. Using the survey that you’ve already created with the client organization, Plus Delta will build the online survey and deploy the browser based Question it^® tool. We then collect the raw data and provide useful feedback reports directly to you so that you can review the results before presenting the data to your client.
2. Working in partnership with you, Plus Delta can create a customized survey for you and then deploy it using the browser based Question it^® tool. After administering the survey, we’ll analyze the raw data and provide you with the appropriate feedback reports.

It is fairly common for Plus Delta to create customized surveys that fit the specific needs of any organization. However, we’ve also developed standard survey questionnaires to address some of the most frequent business needs. These may help expedite the design process so you can administer the survey rather quickly. Provided below are the primary areas of focus for these proven standardized assessment tools:

• Change Readiness
• Leadership Effectiveness
• Team Performance
• Organizational Climate

As a case in point, we were recently brought in by a consultant to support his work at the EPA (Environmental Protection Agency). This government agency was embarking upon a comprehensive 360-degree management performance survey. The consultant did not have the time, the internal infrastructure, or the proven expertise to customize a survey, enter and analyze all the data, and then generate the feedback reports required by the Agency’s Director. Plus Delta’s team has had nearly 24 years of combined survey creation and analysis experience, and in the process has analyzed over 5000 surveys for 19 organizations.

The data collection and analysis done for the EPA were contained in 9 individual and 1 organizational feedback reports. Plus Delta delivered rapid turnaround in 14 days – 20% faster than was originally agreed to – while we maintained our highest quality standards throughout the process. According to our alliance partner, we were extremely responsive to both he and the client, getting back to them within 2 hours with regard to any question that they had during the process. Additionally, our partner was impressed with how Plus Delta always seemed to ask just the right questions, then anticipate his needs by providing excellent draft templates for him to review.

Can Plus Delta help you improve performance? To learn how you can be more productive and generate even better results for your client organizations, please call Dr. Jeremy Lurey at +1 (310) 589-4600 or send him an email at jslurey@plusdelta.net