Healthcare company improves performance and streamlines operations through system-wide HR transformation initiative

Company profile:

• Award-winning integrated healthcare delivery system with 14 acute care hospitals, home health agencies, outpatient services, and skilled nursing facilities
• More than $4B in net revenues and approximately 20,000 full-time employee equivalents across Northern and Southern California and West Texas

Business challenge:

• Company needed to implement new service delivery model to standardize, improve effectiveness, and reduce overall HR cost
• Program had several complex and disparate projects across Benefits, Payroll/Shared Services, Performance Management, and Absence Management already underway without rigorous program or change management practices in place

Project management and talent management solutions provided include:

• Established overall program management approach, developed integrated work plan, re-baselined deployment plans where needed, and managed status reporting, issue management, etc. for the team
• Developed RASCI matrix to clarify team roles and responsibilities and performed organizational impact assessments for all projects
• Managed all communications, training, and deployment activities to enhance employee adoption
• Designed HR as Strategic Partner learning program to support transformation changes; Identified core competencies and developed custom curriculum for HR leaders and staff to transition into more strategic roles
• Designed and facilitated several Leadership Excellence workshops on multi-dimensional management to enhance leadership capacity across the Health System
• Supported design of a new employee wellness program and developed the pilot deployment strategy

Key business results:

• Turned around struggling projects and enabled successful rollout of new operating structures, business processes, and enhanced HR technologies
• Successfully delivered group workshops that resulted in expedited project planning, enhanced HR leadership decisions, and approved implementation approaches
• Established foundation for new organizational culture that unifies dispersed HR teams across the Health System through increased collaboration, improved partnerships, and enhanced service delivery

“Over the past year, we have relied on Plus Delta’s team to provide the critical support required to successfully transform our organization. They continue to meet that need – and then some – by leading not only the transformation effort but also many of our other important leadership development and talent management initiatives.”

- Senior Vice President, Human Resources