Executive coaching and targeted team development activities drive performance improvement and enhanced communications at leading healthcare consulting firm

Company profile:

• Leading independent healthcare management consulting firm specializing in providing expert advice and consulting support to its clients
• Los Angeles-based family-owned business with a 20-year history of proven results serving many of the nation’s most prominent healthcare organizations

Business challenge:

• Highly-technical group had experienced tremendous growth since its inception in 2004 but revenue had remained relatively flat recently and individual differences were creating severe performance issues
• Senior leadership, including the group’s Vice President as well as the firm’s President and CEO, tried numerous fixes to address the situation but were unsuccessful and were now at a loss as to what to do

Leadership development and team effectiveness solutions provided include:

• Performed a “Quick Pulse” diagnostic assessment to determine the root causes of the team’s problems
• Administered online 360-degree Leadership Excellence Survey with the group’s Vice President to assess his individual leadership skills as part of this process
• Presented executive summary report of key findings and preliminary recommendations to senior leadership and co-developed an action plan with team members
• Debriefed the Vice-President’s 360-degree survey results with him and developed a personal action plan with him to assist him in becoming a stronger leader
• Mobilized several task force teams to enhance team communications and produce better business results
• Provided one-on-one executive coaching to the Vice President to enhance his leadership skills and give him the tools required to better manage his team
• Designed and facilitated multiple team retreats to discuss their work style differences and more clearly define individual roles and responsibilities (RACIs)

Key business results:

• Designed and implemented specific performance improvements in Project Management and Billing
• Enhanced team member communications as well as their conflict resolution and problem-solving skills
• Increased overall productivity and staff utilization to the point that this group became the top-performing service line in the entire firm in less than one year

“Jeremy brought keen insights and a fresh perspective to a highly-charged and complex situation. With his help, I not only dramatically improved my team’s performance but also greatly enhanced my relationships with both the President and CEO.”

- Vice-President / Managing Director