Comments for Plus Delta Consulting

Comment on Doing More With Less: Are You Spreading Your Peanut Butter Too Thin? by nicolas

nicolas — Wed, 19 Oct 2011 21:05:39 +0000

It’s not the problem if he called for the meds or not. The Dr must have said no, and also should have had the right things there Case this happen. Glad he was not my doctor! Just goes to show money can buy anything, even your life!

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The Necessity For Background Check | Your Home Based Business Success — Wed, 03 Aug 2011 07:50:56 +0000

Comment on Change Management by The Necessity For Background Check

The Necessity For Background Check — Tue, 02 Aug 2011 17:43:52 +0000

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Comment on A Day of Culture by Philippa Gamse

Philippa Gamse — Fri, 29 Jul 2011 20:45:00 +0000

To your point about the monetization of the Zappos' culture, I recently interviewed Rob Siefker, Director of the Customer Loyalty Team, for my upcoming book. I asked Rob about the return on investment of their approach, and he said:

“We don’t look at it like that. We don’t try to figure out why
not to do it, or whether we’re getting
enough bang for the buck. We’re committed to meeting the needs of our customers. And the results speak to our great service. 75 percent of
our purchases come from repeat business and recommendations to family and
friends.”

It was a fascinating interview - and I wish that some of the other companies that we have to deal with frequently would adopt some of this philosophy.