Archive for the ‘trends’ Category

6 Suggestions on How to Work From Home and Stay Productive

December 10th, 2009 by Cris Hagen

home office example courtesy of cogdogblog on Flickr

More and more I see companies embracing “work-at-home” policies, not only as a way to be more “green” by keeping cars off the road, but as a way to reduce the real estate “footprint” in the office.  Some companies estimate the cost of maintaining office space for an employee at around $9,000/year.  These same companies are offering as much as $1,000 for work-at-home employees to purchase the necessary office equipment to set up and maintain a home office.

So as the economic drivers for working at home seem to be well established and as companies define the appropriate policies and procedures for determining which jobs lend themselves to “working-at-home” (not to mention the question of how managers will measure the productivity of employees working at home), the question is, how does the “work-at-home” employee stay productive?

Speaking from experience, I would like to offer the following suggestions, and then invite the reader to contribute their own ideas. Read the rest of this entry »

Tony Hsieh of Zappos tells us about importance of customer service at Inc. Conference in DC

October 10th, 2009 by Samantha Lurey

Tony H

Another great speaker at the Inc. Conference in September was Zappos.com CEO Tony Hsieh. Tony came to talk with us about customer service. I decided to sit up straight and listen because this guy took a small-time internet company with less than $2 million in revenue to generating $1 billion (yes, with a ‘b’) in sales in less than 10 years. His main philosophy and road to success? Great customer service. Now many companies say the same thing, but here’s what makes Tony’s company different:

• All new employees – no matter what level – work in the call center and shipping docks for at least two weeks. This gives them a solid understanding of the needs of the customer.

• Zappos doesn’t spend a lot of money on direct marketing (magazine ads, billboards, etc.). Instead they put their money into the ‘wow’ factor for customers. This may take the form of free overnight shipping or other enhancements.

• The company doesn’t have restrictions on their customer service call centers. Customer service reps can talk as long as needed to ensure that the customer gets their needs met. According to Tony, the longest customer service call was over 5 hours!

• Lastly, Zappos has very easy access to customer service. The customer service hotline is on every page of their website (instead of buried at the bottom of a ‘contact us’ section) and they boast a 365-day return policy.

Way to go Tony! To learn more about Zappo’s culture and how Tony is leading the charge in customer service, check out their website.

Social Networking Sites in the Workplace: Generational Divide?

October 3rd, 2009 by Cris Hagen

cute social-networking graphic

A current Yahoo news story reports:

“A new survey developed by Robert Half Technology suggests people who like to use social-networking Web sites while they’re at work could be violating company policy. Fifty-four percent of the companies surveyed said they prohibit the use of social-networking sites, like Twitter and Facebook.”

“There are some places that allow social-networking, but not many. About 20-percent allow employees to use social networking sites for work purposes only. Only 16-percent allow personal use.”

I attended a conference on Talent Management about a year ago, and a panel discussion debated whether or not such social networking sites like Facebook, MySpace, Twitter, LinkedIn, and Second Life should be allowed in the workplace. The consensus?

Read the rest of this entry »

What do Microsoft, Jamba Juice, Oracle, and Plus Delta All Have in Common?

October 1st, 2009 by Samantha Lurey

We are proud to announce that we are number 1498 on the list of 5000 fastest-growing private companies in America as rated by Inc. Magazine! The announcement was made in August that we had made the list by obtaining approximately 250% growth during the rating period. We were so happy to know that we had made the list – especially during these economic times!

Jeremy and I went to DC in September to accept our award. Inc. Magazine has developed a conference around the 500/5000 list and I recommend all entrepreneurs check it out (regardless of whether you’re on the list or not)! The conference is packed with great speakers including Tony Hsieh and Jim Collins (I’ll write about those highlights next) as well as fabulous break-outs and sponsors. Oh, and did I mention the opportunity to be surrounded by 5,000 of the country’s most successful entrepreneurs?

The two-day event was closed out with an amazing awards gala. A black-tie event where Jeremy and I got a chance to pick-up our award.

Receiving our award from the publisher

Read the rest of this entry »